Turnaround Time

When Turnaround Begins

Turnaround time begins at the next occurrence of 9:00 A.M. Central Time on a business day following your approval of a proof for every job in your order. Orders are scheduled to ship out by the end of the last day of production for an order.

A few examples of how production turnaround times are calculated:

• If you place an order on Monday morning with a 2-day production turnaround, and you approve a proof before 9:00 A.M. Central on Tuesday, the first day of production for that job would be that Tuesday, and it would expect to be finished and ship out by end of day Wednesday.
• If you approve a proof for your order at 11:10 A.M. Central on Friday, then the first day of production for that job will be the following Monday.
• If you approve the proof for a job with a 3-day production turnaround at 5:40 P.M. On Tuesday, it will start production Wednesday morning and would be expected to ship out of our facility by the end of the business day on Friday.

Please note that we are closed Saturdays, Sundays and Holidays. As a result, these days are not counted when calculating production turnaround time.

Mailing and Shipping

Turnaround time does not include mailing, or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected.

Printing turnaround time for jobs with ground shipping is not guaranteed. We do our best to meet or beat our published dates, but orders with expedited turnaround and/or expedited delivery service do take precedence.

Printing turnaround time for jobs with expedited turnaround and/or shipping is guaranteed. To qualify for the guarantee, we must have the order by 9 AM of the first day of the turnaround period. The guarantee will be considered to have been fulfilled when we have delivered the order to the common carrier (usually FedEx). We can not be held accountable for the performance of the common carrier. Things can and sometimes do go wrong with shipping, so if you absolutely have to have your work, plan a few extra days into the job cycle.

If we fail to meet a guaranteed deadline as described above, you will receive a prorated refund of any rush charges or a free upgrade of delivery service to meet your required delivery date. Cancellation of an order based on printing turnaround time is only allowed if you indicate in the order notes, when placing the order, that the order is time sensitive and must be shipped by the selected turnaround time.